Chris Wiggins is used to helping faculty, staff and students from behind the University of Colorado Colorado Springs IT Help Desk. But Wiggins, manager of Computing Services, was thrown into the spotlight when he was named Employee of the Quarter for the second quarter of 2013.
The four-year UCCS veteran said he was shocked when the announcement was made at a recent Information Technology Department staff meeting. “I was checking my email before the meeting started and someone walked in and said, ‘We need to see Chris,’” Wiggins recalled. “I thought I was in trouble.” Instead Wiggins received a one-day administrative leave, a $100 stipend, three months free, reserved campus parking and a certificate of recognition.
Wiggins is responsible for the day-to-day operations and support of the IT Help Desk, where he says his primary goal is to try and make user experiences easier. According to Iyrse Naro, executive assistant, Office of the Vice Chancellor for Administration and Finance, Wiggins continually reaches his goal.
“Chris delivers impeccable customer service,” Naro said in a nomination letter. “With the addition of a new XEROX ‘monster’ to our office, I have had to call on Chris for help with department printing and scanning issues. He always shows up with a smile on his face and ready to help.”
In his four years at UCCS, Wiggins successfully led the transition of faculty and staff to the Exchange server, helped create the self-service password recovery system used by faculty, staff and students, and served on a number of search committees for departmental hires.
Outside of his work at UCCS, Wiggins keeps up with the current trends in IT and support, sits on the steering committee for Cherwell Software and is expecting his first child, a boy, in mid-June.