Procurement Service Center recognized for efficiency

The CU system’s Procurement Service Center (PSC) is honored as one of eight Models of Efficiency for spring 2014 in University Business magazine.

PSC’s work in digitizing travel and procurement card expenses, achieved via the implementation of Concur Travel and Expense in 2010, is featured in a story in the April issue of the publication, as well as on its website.

“The Concur system has drastically reduced staff time required at all steps in expense review,” the story reads. “The number of full-time equivalent staff members processing travel reports declined by 75 percent, from six to 1.5. The time required to process reimbursements fell 85 percent, from three weeks to 18 hours.”

Sandy Hicks, assistant vice president and chief procurement officer, tells the magazine that the change has resulted in a better customer experience.